European legislation from the end of May 2018 was designed to give everyone more understanding and control of their personal data.
Here is an explanation of how we collect data and manage it as part of the business: what we keep, what we share and what we don’t.
In brief, as part of our business we collect customer data in three ways:
Through online advertising campaigns
Through our website
Via telephone or face-to-face enquiries
We collect and keep your name, address, email address and phone number so we can contact you with regard to your enquiries. Your data is securely stored on our premises on password protected devices.
We keep a record of payment for seven years as is required under tax law, but we do not keep or store your credit or debit card details. All card payments are managed through third party processors.
We do not and never have sold, traded or given away customer details to third parties, and we never will.
Social Media
We have social media channels. As part of our business we sometimes use targeted advertising and ‘promoted posts’ to direct promotional content at the friends and fans of the facebook page. An individual’s privacy controls and opt-ins for this are all managed through their own individual social media accounts.
We use cookies for the following purposes:
These cookies are needed for the website to work properly. They may be used for things such as security, page loading, contact forms, and basic website functionality.
These cookies cannot usually be switched off because the website may not work correctly without them.
These cookies help us understand how visitors use our website, such as which pages are viewed and how people move around the site.
This helps us improve our website and services.
We may use Google Ads tracking cookies to help us understand when someone clicks on one of our adverts and then takes an action on our website, such as completing a contact form, clicking a phone number, or sending an enquiry.
This helps us measure the effectiveness of our advertising and improve our campaigns.
Google may use cookies or similar technologies to collect information about visits to this website and interactions with our adverts. You can find more information in Google’s Privacy Policy and Google’s information about cookies.
Your Rights
Under the law you can ask to see the data we hold on you any time, for free. Please contact us with your full name, address and your email address and we will send you the data within 30 days.
Our Commitment
We are committed to respecting and protecting our users’ and subscribers’ data. If you feel your data has been compromised at all, please contact us as soon as possible.
